Changes to FastMail service levels


  •  Guest accounts discontinued for new signups (existing accounts remain)
  •  New personal service level: Premier, which is the same as Enhanced, but with increased storage and included SMS credits.
  •  60-day free trials for all service levels


After FastMail became a part of Opera Software, our technology was used to build the free My Opera Mail service. This has proven very popular, to the extent that we now have considerably more free accounts than free accounts.

We’ve therefore decided to consolidate FastMail as a premium brand with only paying accounts. This will allow us to continue to offer the configurability that FastMail users have come to expect, and also to improve our customer support for FastMail users. Users that want to sign up a free account should go to the My Opera Mail service.

To this end, we are discontinuing sign-ups and downgrades to the Guest service level. Existing Guest accounts will continue to work. We have no plans to cancel active Guest accounts. However, if a Guest account is deactivated because it has not been used for 120 days, then it will not be reactivated.

To give people a chance to try out FastMail before committing funds, we are introducing a 60-day free trial for our paid service levels. You may have already noticed this if you have visited our sign-up pages recently.

In addition, we are also introducing another personal service level: Premier. This will have all the features of the Enhanced level, including Priority support, but with 60 GB mail storage, 30 GB file storage and 400 SMS for $119.95/year. The features of Enhanced have not changed in any way.


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New login and session management code on

We’ve just rolled out some new code on our beta server that significantly changes how sessions are managed. This new code reduces some overall session complexity, fixes some long term bugs, and adds some useful new features.

  1. There’s now just 2 main types of sessions: normal & long term
    • normal – these expire after 2 hours of inactivity
    • long term (you check the “Keep me logged in” checkbox on login) – these expire after 30 days of inactivity, for most people on most machines, this is effectively forever

    (Note: The "Keep me logged in" checkbox has been broken for the last few months on the beta server, but now correctly creates a long term login session. Also the "lightbox" login screen within the new UI now correctly works.)

  2. Logout will explicitly end a session 

    If you want to explicitly end a session, use the "Log out" link at the top right of the page. If you want to keep a session, just close the browser tab/window and when you go back to the beta server, you’ll still be logged in (see below).

  3. You can still log in to multiple different accounts

    We still support the ability to log in to multiple different user accounts at the same time on the same device/browser.

  4. You can access existing logged in sessions from the login screen

    If your device/browser has any existing logged in sessions, we now show those sessions when you go to the login screen. Simply clicking on one of those sessions will send you straight back to that mailbox for that user.

    Although by default the login screen shows existing logged in sessions, clicking the "Log in to another account" link will allow you to log in to another account at the same time.

  5. You can see (and remotely log out) all logged in web sessions on all devices/browsers

    We now track all sessions in our database and allow users to see all these sessions and remotely log out any of them individually.

    Just go to Options/Accounts –> Logged In Sessions to see all sessions in all devices/browsers. Currently only sessions created on can be deleted.

    (Note: Only web sessions are shown. IMAP/POP/XMPP/etc logins are shown on the Options -> Login Log screen)

One observation that some people might make is that with the old system, if you were logged into your account, and then closed your browser window/tab or went to again, it would appear that your existing session was automatically logged out, a nice security feature.

In fact that was never the case, the session was not logged out. Simply picking the right URL from your browser history would take you straight back in. There was just no visual indication on the login screen that this existing session was still present in your browser cookies, which is actually quite dangerous. The new system correctly shows any existing sessions on the login screen. If you want to end a session, you must use the "Log out" link at the top right of the page, whether you’re using the new system or the current system still at

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Search currently broken on

We’re currently in the process of rolling out some new vastly improved search code (more details in a future post). This code will allow fast searching across all message headers (from/to/cc/bcc/subject) and message bodies, across all messages in all a users folders. Finally!

Unfortunately this process will take a week or two to complete, and in the meantime searching in the new AJAX UI on will be broken for most users. This doesn’t affect users using the regular interface at

Sorry for any inconvenience, we hope to get it fully working ASAP.

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In early 2009 we rolled out an updated web interface to all users. This is the interface you currently see when you login at as most users do.

To give users time to transition, we continued to let people login to the old pre-2009 interface if they wanted to by going to the web address We’ve continued to support this for the last 3 years, but as only a few users are still using this interface, we decided to shut it down. For the last 3 months there’s been a prominent message each time you logged into that noted this, and we’ve now fully shut down

Important point: This only affects users that were explicitly going to to login. Users that use the regular interface at (the vast majority) are completely unaffected.

The description below is a detailed history of the old interface and includes technical details about how much things have changed since 2009 and why maintaining is no longer feasible.


It’s been a long road, but the old FastMail web interface has finally reached the end of its life.

You can always access your email at or try our beta site at

If you want to stop reading here, the things you need to know are security concerns and it was about to break anyway. Two good reasons why now is the right time to shut the old interface down.

If you want to know some of the technical background and the technologies that we have moved through over the years, read on!

A new infrastructure

Looking back through our version control history, my very first commit was on 2004-09-20! The original web interface commits are from early 2000, though it was started before then.

We switched version control systems at some point during 2005 from CVS to Subversion, which made branching much easier – but imported all our history, so we can still look back at those early changes.

One of our major branches was a huge infrastructure switch from Redhat 7.3 to Debian 3.1 (sarge), which we worked on throughout the second half of 2005. This was all merged back into the main branch, and we converted everything over in early 2006.

We upgraded to Debian 4.0 (etch) during May 2007, soon after it came out.

A new interface

In 2008, Neil Jenkins (who is so awesome Opera hired him even before they had decided if they were going to buy FastMail) worked as a contractor over the summer to design a more modern web interface which would take advantage of the new features in web browsers.

We branched the code, and it diverged quite considerably. Features like cross folder searching required major internal datastructure changes, and the new interface had hooks all through the code. Our plan was always to retire the old code eventually.

We released the new interface to beta at the end of 2008, and rolled it out to everyone in 2009.

An incompatible upgrade

Then in 2009, Debian 5.0 (lenny) came out. Lenny shipped with apache2 and mod_perl2, and no longer supported apache 1.3 or mod_perl version 1. We put quite a lot of work into porting our codebase forwards to apache2. Since "old" was going away soon, we didn’t duplicate the work there.

So we installed the new web servers on lenny, and kept a couple of servers called "oldweb" still running etch. It’s amusing now to remember all the hoops I jumped through to allow automatic installation of either system.

About this time we also had machines with enough memory that 32 bit address spaces were wasteful, particularly on the IMAP servers. We moved to running 64 bit kernels with 32 bit userland.

New hardware

In 2010, the Opera sale happened. One of the early steps was to replace some of our aging hardware with equipment that was better understood and supported by the Opera sysadmin department. This meant a new bladecentre for the non-storage systems (including web)

For a little while I had two blades (redundancy!) running "oldweb" code. That’s a huge amount of very under-utilised resource.

And, to be honest, managing new blades with ancient OS was a pain. Things didn’t work well. The configuration tools we built for the new hardware didn’t run on etch.

When we moved to Debian 6.0 (squeeze) and at the same time went fully 64 bit, it was time to do something about "old".

We also moved version control systems AGAIN in late 2010 – from subversion to git. The old web servers were left on subversion, because they weren’t getting much in the way of changes any more. One more "split" in how things were done.

Fully virtual

Rather than having to support "real hardware", I built an etch virtual machine. Everything else was running squeeze 64 bit, but we still had a full 32 bit etch install path just to support oldweb.

While all this was happening, there were occasional changes required to support changing database schemas, configuration mechanisms, and interaction with other parts of our system. At some point I just took a snapshot of the current tree and started a new git repository so we could archive the subversion server entirely.

Maintaining the virtual machines was a real pain though. They were run in the background on some of the web servers to free up the hardware for more demanding tasks. This meant changing the network interfaces to be bonding drivers, custom configuration, lots of pain. There were occasionally long outages as we changed things and then had to patch oldweb to catch up.

Worst of all, we were maintaining the ENTIRE stack – support daemons, log rotation, pop fetching…

Old lost features over time – we just couldn’t keep them working, so we ripped the code out. Particularly some of the more advanced configuration screens – and everything related to billing.

Single component

In the end the virtual machines were too much work. Our authentication system in particular had many changes under the hood, and it just wasn’t going to keep working. We had a couple of really bad problems with file storage, where we were sure that something "couldn’t happen", but then it turned out old was still doing things differently. Talking to the wrong databases, running the wrong queries. We seriously considered dropping old at that point, but I wanted to give it a bit longer.

So I build a chroot installation of etch on our web servers, and bind mounted the daemon sockets into the chroot. This allowed us to run just the web interface code itself on the old branch, while running everything else in the modern, managed, outside world. I built a custom init script which could set up all the necessary mountpoints (/proc, /dev, /var/run, even the tmpfs with mmaped caches was shared) – and forward ported more of the code.

This was built with debootstrap originally, but in the end it was getting unreliable even fetching etch packages, so I build a .tar.gz file with the filesystem for the chroot, and a fresh install just unpacked that. As we changed internal config systems, I kept "oldweb" up to date. A couple of commits every month.

So that’s brings us to today. An init script (apache-oldweb), a chroot environment with a snapshot of a Debian etch machine with apache 1.3 and mod_perl version 1 – running perl 5.8. Everything else is perl 5.10 or newer, so I even have to backport some idioms as I bring back the bits which it just can’t live without.

I have done basically all the "keeping old alive" for the past couple of years – for a smaller and smaller set of users who still log in there. Backporting everyone else’s changes as they impacted old.

And etch doesn’t have security support. Hasn’t for ages. Sure it’s in a chroot, but it still has access to everything.

The final straw

But there’s one thing which oldweb can’t survive. We are redesigning how our session management works. There are some great benefits – bookmarkable URLs, remote logout of stale sessions, reduction of password typing on annoying little smartphone keyboards.

Everything will change, and old would have just stopped working. It’s not worth the changes to make it work. Particularly with the larger gap between the two systems as time goes on.

Also, and even worse, old interface is exposed to the wider internet – and it has full read/write access to the database and all emails. If there are security problems, all our users are at risk – not only those who use it directly.

It’s no longer safe, and it was going to break beyond easy repair in a few days anyway. It is time.

Goodbye oldweb

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Now enforcing SSL/TLS encryption on all IMAP/POP/SMTP/LDAP connections

As we’ve noted over the last two months, we’ve been planning to enforce SSL/TLS security on all IMAP/POP/SMTP connections. All users that needed to change their settings have been notified multiple times. Additionally, over the last few weeks, we’ve also notified all LDAP users that need to change their settings to enable SSL/TLS as well.

We’ve now done this and have completely disabled all non-SSL IMAP/POP/SMTP/LDAP ports. This means you can no longer access any services on the ports 110, 143, 25 or 389.

Over the next few months we’ll also be looking at enforcing SSL/TLS encryption our remaining services such as XMPP and DAV. We’ll post more as we work out our approach to enforcing SSL/TLS for these services.

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Enforcing SSL/TLS encryption on all IMAP/POP/SMTP connections from July 14

As noted previously, we’ve been planning on enforcing SSL/TLS encryption of all communication between a user’s email software and our servers, ensuring that no one can eaves drop on your username or password to steal your login credentials.

Over the past month and a half we’ve been sending notification emails to all users using insecure connections with details of how to fix their email software configuration. During that time the vast majority of users have already reconfigured their email software to correctly use secure and encrypted connections.

At some point we have to completely disable the insecure connection ports and we’ve decided to do that on July 14. From July 14 onwards, only the official configurations described on our Server Names and Ports help page will be active and supported, all other ports and hostnames will be disabled.

The vast majority of users are already using the correct configuration and won’t be affected. Only the small number of users still using insecure configurations (despite the regular notifications we’ve been sending them for the last month and a half) will have problems. We’re now contacting those users to let them know they have only 5 days left to change their configuration.

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Changes to web interface Address Book rolled out

We’ve just rolled out a few changes to the address book available in the web interface. These changes are based on some analysis we did of how people are using the address book.

  • Remove the "Description" field on address locations

    We found that very few people used this field (the vast majority were blank), and for those that did put something in here, it was usually duplicate information (either just the string "Home", "Work" or "Other", and just duplicating the selected address type) or confused information (duplicating the first line of the address itself). So we’ve removed this, and in the few cases it appeared to be used, we’ve moved the information into the first line of the address itself.

  • Remove all custom fields

    Few people were using custom fields, and in the majority of cases people were actually putting data in here that should have been in another location. Most custom fields were some form of phone number and those should clearly be in the phone contacts section. The likely reason for this happening is because the previous interface didn’t make it obvious where to put phone numbers, which we’ve now also made clearer (see below). The other use of custom fields was for new services like Skype and Twitter. We’ve added new contact types for those services.

    Any existing custom fields have been moved to the appropriate phone/email/online contact type, or where we couldn’t identify an appropriate type, we’ve moved the data into the Notes section.

  • Add new contact types for Skype and Twitter

    Apart from the phone types, these were clearly the most used custom field types, so we’ve added these as explicit online contact types.

  • Split the old Contacts section into 3 separate sections: Email, Phone and Online contacts

    Because we’ve always allowed an arbitrary number of "contacts", there was a single Contacts section where you could select the contact type you wanted to add: Email, Phone, Web, Instant Messenger, etc. However because the selection  of which type to add was via a pop up menu which defaulted to "Email", it wasn’t actually obvious that you used the same section to add phone numbers, web addresses, etc.

    So we’ve now split this into three separate sections for "Email", "Phone" and "Online" contact types.

Based on our analysis, we believe these changes make the address book easier to use and also better matches the actual data people are wanting to see and store, while removing unneeded and rarely used complex or difficult to understand features.

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