Special pricing for Enhanced signups/upgrades/extensions until end of December

Until the end of December 2010, we’re running a special on all Enhanced signups, upgrades and extensions.

We’re taking $10 off the regular price of each year. So instead of $39.95 for the first year and $29.95 for each subsequent year (if you select a multi-year subscription), it’s now $29.95 for the first year and $19.95 for each subsequent year.

Subscription Current Special
1 year $39.95 $29.95 ($10 off)
2 years $69.90 $49.90 ($20 off)
3 years $99.85 $69.85 ($30 off)
4 years $129.80 $89.80 ($40 off)
5 years $159.75 $109.75 ($50 off)

Note: new signups can initially only pay for one year. However if you signup for a new account, you can immediately go to Options -> Upgrade to take advantage of the multi-year upgrade option.

This special is strictly until the end of December 2010 only.

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YubiKey Discount for all FastMail Users

FastMail now supports YubiKey.   YubiKey is a hardware-based device that provides two-factor authentication.  Another way FastMail helps you keep your security credentials secure.

To learn more about our YubiKey implementation, read the following post.

As part of our implementation, Yubico is pleased to offer all FastMail users a 25% discount on a Pair of YubiKeys (one black and one white).  Simply enter the name: FASTMAIL in the coupon code upon checkout.

The YubiKey store can be located at: https://store.yubico.com/

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Using Microsoft Outlook 2010 with FastMail

Microsoft has released a public beta for Office 2010 including a new release of Outlook.

The good news is that Microsoft has improved the Outlook user experience when connecting to an IMAP-based email service such as FastMail.

The biggest improvement over Outlook 2010: The ability to specify a “Trash” folder on the server.  Outlook will now behave in a similar manner to the FastMail web interface, that is, when you delete an item it will be moved from its current folder into the Trash folder.  This removes the annoying strikeout interface in Outlook.

The following will list the steps to use your FastMail account with Outlook 2010.   If you upgrade from a previous version of Outlook it will import your settings, you would simply have to update the Deleted Items behavior (step 19 below).


  1. Open Outlook 2010, it may ask you to setup a new account.  If it does not, you can add a new email account by clicking on the File menu, choose Info, then click the Account Settings button.
  2. Outlook will present a list of accounts (in a new installation, this would be blank).   Click “New…” under the Email tab
  3. Choose “Manually configure server settings” at bottom of page.  (click Next)
  4. Choose “Internet E-Mail” (click Next)
  5. Complete the form to look similar to the sample below.  Be sure to put your FastMail account name and password in correctly.
  6. Click the “More Settings…” button
  7. Under the General tab, you can choose a more friendly name for your email account (Outlook defaults to your email address).  In the example below, it was changed to: Bob Jones – FastMail.
  8. Click on Outgoing Server tab,  check the box next to “My Outgoing Server requires authentication”
  9. Click on Advanced tab.
    Under Incoming Server, use SSL type of encrypted connection (instead of None)
    Under Outgoing Server, Use SSL type of connection (instead of None)
    Change Outgoing Server port to 465 (from 25)
  10. If you are an individual user (or a business/family user who does NOT use shared folders), set Root Folder Path to INBOX
    If you are a Business user who uses shared folders, leave Root Folder blank.
  11. Press OK to close the “More Settings” window
  12. Press Next
  13. You should receive a Congratulations message from Outlook.  Click Finish.
  14. If you changed the Root Folder Path, you will see a warning, just click OK, this is normal.
  15. Once the Account Settings screen reappears, highlight your FastMail account again.  Press “Change…” above.
  16. Press the “More Settings” button
  17. We can now establish the locations for your Sent and Deleted Items folders.
  18. First select the Sent Items tab, find the Sent Items folder under your FastMail account name.  If your Sent Items is not listed, you may need to click the “More Folders…” button and press the Query button to have Outlook learn all of the server folder names.
  19. Finally, click on the Deleted Items tab, locate your Trash folder under your FastMail account name.
  20. Press OK to close the dialog box.
  21. Click Next, then click Finish.  Finally, press the Close button.  Your configuration is complete

Some other tips:

You may want to drag your “Personal Folders” to be below the FastMail account folders.  Once you have FastMail, you will not be searching Personal Folders for new mail.  Instead, all new mail will arrive in the Email account folders you have just linked to your FastMail account.

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How To Configure Blackberry to Communicate with FastMail

The following instructions describe how to configure a Blackberry to connect to your FastMail account.

There is one prerequisite. A Blackberry utilizes the Blackberry Internet Service (BIS) to provide email/data services to the phones. Typically, a Blackberry user will sign up for a data plan when they acquire the phone. This is includes BIS.

To configure BIS to connect to FastMail, you need to configure the BIS plan.

This can be performed in 2 locations.
1. Use the phone itself, Choose the Icon called Setup, then Email Setup
2. Go to the appropriate provider’s website to configure.

Some providers are listed here:

During initial phone setup, you may have been provided with a userid/password to the BIS site. If not, you can register for one. You’ll need some information from the phone (the PIN and MEID can be found usually in the phone’s status page).

In general, it is easier to setup the service using the website than using the phone, but either will work.

Once logged in:

  1. Choose “I want to create or add an email address”
  2. Enter your FastMail userid and password (twice)
  3. The system will autoconfigure most everything.
  4. You should receive a confirmation message that the account has been established.
  5. Unfortunately, BIS will sometimes choose the wrong email server name.
  6. Once you have saved the account. Edit the account, go to the Advanced settings, type in mail.messagingengine.com as the mail server.

Note, it will typically take BIS 20 minutes to start delivery of email to your device. In addition, the device will typically only show the last 30 days of email in the Blackberry Inbox.

The latest BIS improvements will should automatically save your sent email directly into your SentItems folder inside your FastMail account.

The following shows two screen shots from the Blackberry website demonstrating the proper configuration.

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New Home/Login Page on beta


Although we changed it less than 6 months ago, and despite it being a big improvement over the old home page, we haven’t been 100% happy with our new home/login page. There wasn’t enough information “above the fold” for new customers looking to signup.

So we’ve been experimenting with some layout changes that we’ve currently put on our beta server at http://www.fastmail.fm/beta/.

For existing customers, there’s little to no difference. The login box is still near the top on the right hand side. For new customers though, we believe this page contains more relevant information in a more concise form.

Comments welcome, please send them to jackm@fastmail.fm


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Using the BCC and SMTP Copy Features

The great thing about IMAP is that all your email is stored centrally on the FastMail servers.  The biggest advantage is that you can see your Inbox, Sent, and other folders from any location.  This includes the web interface, your favorite email program or mobile device.   Unfortunately, some email applications don’t have great support for saving the email you send through the FastMail server.

Many newer email clients (Microsoft’s Mail, Apple Mail, Thunderbird, Outlook 2007) all support saving to a Sent Items folder.  Unfortunately, if you are using an older version of Outlook, or perhaps a mobile device) they do not support this capability.  That would mean that all your email sent from Outlook never gets saved to our server.  (This is also important if you use POP, because rarely do these programs allow saving to a server)

Fortunately, we’ve got an easy way to enable this.  It saves you email bandwidth as well (even if you are using an email client that supports saving to Sent).

How does this work?  By using a feature in the FastMail Personalities option page.

  1. Log into the FastMail web interface
  2. Go to the Options, Personalities page
  3. Select the Personality on the left that matches the email address you will be sending from.  In other words, when you setup Outlook, you specify an email address.  Be sure that address is listed here.
  4. Check the “Sent Items on SMTP” and click the Save Personality button.
  5. That’s it.  Now any email program or device that sends via the FastMail SMTP servers will save a copy of outgoing mail in your Sent Items folder.

One note, if you’ve already told the email client to save a copy to the Sent Items folder, enabling this feature would result in 2 copies appearing in the folder.  Be sure to disable this setting in your email client if you intend to take advantage of this feature.

You can also define easy ways to automatically BCC a group of addresses.  Personalities make this very simple to accomplish.

To learn more, I recommend this article


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iPhone – How to create multiple From Personalities

FastMail has a great feature called personalities.  This is especially useful if your FastMail account is receiving email for multiple domains.   Unfortunately, Apple’s iPhone and iPodTouch don’t make this capability easy to take advantage of.

Fortunately, this is easy to fix.  The latest iPhone firmware (version 3.x) makes this even simpler due to the inclusion of the copy and paste capabilities.

Apple’s Mail.app program on the Mac has always supported this feature. In Mail.App, you simply separate all of your email addresses with a comma and they act similarly to multiple personalities.
The problem with the iPhone/iPod Touch? The keyboard is modified so that you cannot enter a comma in the email address field. Very frustrating. There are two solutions…

  1. Create your account in Apple’s Mail.App on your Mac with the comma separating the personality email addresses. Then resync your iPhone and choose to migrate the email account information.
  2. The second (and easier solution) is to take advantage of the cut/copy/paste capability in the iPhone 3.x firmware to paste into your settings.

To fix the iPhone directly.

  1. Open Notes, create a new note. Type in your other personality’s email address (without quotes)… ” , me@otherdomain.com “. NOTE the comma, this is the most important part.
  2. Use the tap commands to select all and copy this information to the clipboard
  3. Open up the Settings/Mail, Contacts, Calendar application.
  4. In the IMAP Account Information Field, tap at the end of the Address field and Paste the additional email address. After you’ve done this, your Address field will look something like this: myaddress1@domaina.com, me@otherdomain.com
  5. You have to use this trick to get a comma into that field

When you compose a new email on the iPhone, just click on the “From field” and choose the appropriate address.


To learn more how to configure the iPhone to work with FastMail, read this article.

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Special upgrade price, 3 years for the price of 2 on Ad Free, Full and Enhanced accounts

For the month of November 2009 only, we’re running a special price for personal accounts. All Ad Free, Full and Enhanced accounts are 3 years for the price of 2.

  • Ad free – 1 year = $4.95, 3 years = $9.90
  • Full – 1 year = $19.95, 3 years = $39.90
  • Enhanced – 1 year = $39.95, 3 years = $79.90

Existing users can upgrade or renew any existing account with this special price just by going to Options -> Upgrade screen and following the steps to upgrade/renew. Any existing subscription will be pro-rated toward the new subscription.

New users can also take advantage of this special by signing up a free Guest account, and then using the above steps to upgrade it.

Update: Corrected price on Ad free

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Increased mailbox quota for accounts

Over the weekend, we’ve rolled out an increase to mailbox quotas to all accounts (except Guest and Member). These new quotas are effective immediately for all existing accounts, and all new signups and upgrades.

Personal accounts

  • Ad free – 50M (was 30M)
  • Full – 800M (was 600M)
  • Enhanced – 8G (was 6G)

Business accounts

  • Basic – 80M (was 60M)
  • Standard – 1G (was 800M)
  • Professional – 10G (was 8G)

Family accounts

  • Lite – 50M (was 30M)
  • Everyday – 600M (was 400M)
  • Superior – 6G (was 4G)

Guest and Member accounts are unchanged. File storage quotas are unchanged.

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How To Configure iPhone to Communicate with FastMail

We get many questions regarding the best way to configure the Apple iPhone or Apple iPodTouch. The built-in Mail application on these devices can easily be configured to access your FastMail account.

Many times, the iTunes application will synchronize your email configuration automatically to your iPhone. You can also configure it manually.

Here are the steps required:

  1. Go to the Settings application, choose Mail, Contacts, Calendars.  The select Add Account…
  2. Type type will be Other, then select Add Mail Account
  3. Type your name in the Name field
  4. Type your Desired Email Address in the Address field.  For example:  myusername@fastmail.fm or you could use another email address listed as one of your personalities.
  5. Enter your password
  6. Description can be anything of your choosing
  7. Click Save

The iPhone will then attempt to look up your information. At that point, you will have to supply some additional information.  We recommend using the IMAP configuration.

  1. Under Incoming Mail Server, set the Host Name to be: mail.messagingengine.com
  2. In the User Name field, enter your FastMail user account ID   (e.g. myusername@fastmail.fm)
  3. Your Password should already be pre-filled from above.
  4. Under Outgoing Mail Server, set the Host Name to be: mail.messagingengine.com
  5. The Outgoing User Name must be entered.  Enter your FastMail user account information again.
  6. Don’t forget to enter the Outgoing Password as well
  7. Press Save
  8. At that point, it should verify your connection information.  If you’ve misspelled your account name or password, you will have to fix them before you can proceed.

To use the phone optimally with FastMail, there are some Advanced settings that should be adjusted. Before that can happen, it is important for the iPhone/iPod to connect to the server once to download the list of folders from the FastMail server.

This is easy to do, simply press the home button, then choose Mail and highlight your new mail account. If you are currently viewing your Inbox, you can press the “Back” button with your account name at the top of the page.  This will list all the folders on the FastMail server. Items such as Drafts, Sent Items, Trash.

You are now ready to configure the Advanced settings. The benefit will be that all messages you send or delete from your iPhone will be visible from the FastMail webmail interface, or other email programs you have configured.

  1. Click the Home button, choose the Settings application, choose Mail, Contacts, Calendars.
  2. Select your newly created account from list
  3. Scroll Down and select the Advanced button
  4. We need to modify each one of the Mailbox Behaviors entries
  5. Choose Drafts Mailbox.  You will then see the folder list “On the Server”. Find your Drafts folder on the server and select it. Click the Advanced button at the top left when done.
  6. Next choose Sent Mailbox. Find your Sent Items folder on the server and select it. Click the Advanced button at the top left when done.
  7. Finally, choose the Deleted Mailbox. Find the Trash folder on the server and select it.
  8. You are complete.  Simply press the Home button to finish the configuration.

Once your configuration is complete, your iPhone will work perfectly with FastMail.

Some other items to consider:

  1. You do not necessary have to set the IMAP Prefix on the iPhone to be INBOX.  For our business customers, leaving the prefix blank allows your iPhone to see any shared email folders that exist in your business.
  2. If you use mostly utilize a public WiFi to access your email using your iPhone or iPod Touch, these can sometimes cause connection issues.  That is due to the WiFi provider being very restrictive regarding the ports that are made available.  Not to worry, you can change your email configuration to utilize our Proxy services. The proxy allows you to use IMAP over any port necessary (usually port 80 is available).  You can learn more about our proxy servers here.
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