Steps to improve your spam filtering

This post is a summary explaining the common measures people can take to improve the spam filtering in their account.

  1. Turn on advanced spam filtering
    • Go to the Options -> Spam / Virus protection screen and switch from “Basic” to “Normal”, “Aggressive” or “Custom” level filtering (subscription accounts only)
  2. Avoid using forwarding services
    • If you forward email from an old email address, tell people to use your @fastmail.fm/@sent.com/etc address instead and close down forwarding from the old system.
    • If you use your own domain, point the MX records for your domain directly at our servers (Enhanced or family/business accounts only)
  3. Report spam and non-spam emails
    • If you report more than 200 spam and 200 non-spam emails, it will activate your personal bayes database. This will significantly increase the scoring accuracy of the spam filter on your email
    • See the bottom of the Options -> Spam / Virus protection screen to see how many spam and non-spam emails you’ve reported
    • If you use IMAP mostly, setup auto-reporting on folders. Login and go to Options -> Folders. Set the “Learn as non-spam” property on folders that you store known non-spam emails in (eg folders you archive emails into). Create a folder called “Learn spam”, and set the as “Learn as spam” and “Purge > 7 days old” properties on it. Then from your IMAP client, drag any spam emails you receive into that folder to learn them + delete them
  4. Add known senders to your address book
    • Email from senders in your address book get special treatment. They avoid greylisting and get a reduced spam score
    • The checking will occur on the SMTP MAIL FROM envelope, the “From” header, and the “Sender” header

A more detailed post will follow explaining the technical underpinning of these shortly.

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